Response to Open letter to HTC re HTC and Android support in South Africa

Yesterday I blogged about the Open Letter that I have send to HTC.  Well, I received a response from them but as they say, it is not worth the paper it is written on.  

Here is the response I received.

Dear Marius Bock,

Dear Mr Marius
Thank you for contacting HTC.

Please kindly accept our apologies for the experience we have put you thruogh.We sincerely regret all the inconviniences we might have caused you.Not even a single HTC supporter like you deserves this .However,note that HTC is currently working hard on bringing you the latest upgrade of your phone,unfortunately we do not have an EXCAT date at the moment since we are still working on it.We would like to thank you so much for your understanding and your patience.

If you have any other inquiries, don’t hesitate to contact us again.
Please note that you can contact us via support line which is a toll free number 0800 982 773. For further details, please go to , Thank you so much for using HTC products.
Respect & Regards, 
HTC Technical Support Team

To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number 10ZACW41ENA000006.




From the above I would assume that “Ntando” is from Leaf since it is a SA Tollfree number that is given.  “Suzanne” is probably from HTC and I have notice that she has nothing to say.  This is just such a big farce at the moment.


3 Responses to “Response to Open letter to HTC re HTC and Android support in South Africa”

  1. Chris says:

    Note the recent EFF ruling:
    The Electronic Frontier Foundation (EFF) won three critical exemptions to the Digital Millennium Copyright Act (DMCA) anticircumvention provisions today, carving out new legal protections for consumers who modify their cell phones and artists who remix videos — people who, until now, could have been sued for their non-infringing or fair use activities.

  2. […] want to subscribe to the RSS feed for updates on this topic.Powered by WP Greet Box WordPress PluginYesterday I posted the response from HTC on my Open Letter.  I was not happy with their answer and here […]

  3. Htc says:

    They don’t really care about what users think!
    Probably the person who answere your email didn t even read your email.

Leave a Response